ProspectSoft Support

Emergency Infrastructure Support Request

The Prospect 365 platform is monitored 24 x 7. Please check our status page as we may already be looking into issues identified by these monitoring systems.

For non-business critical application support, please use the in-app chat or email help@prospectsoft.com

However, if you need to tell us about a new business-critical incident that is covered by our Emergency Infrastructure Support Policy, please use the form below to notify the infrastructure team.

If you select an option that is not related to your issue it will not be looked into as a high priority, even if the problem is valid. If your issue involves multiple orders not confirming please provide multiple failing quote IDs.

When providing your email address, please use the address you use to log in to our 365 platforms.

First Name *
Last Name *
Company Name *
Email Address *
Telephone Number
System *	Desktop CRM Web CRM
Service Affected	Prospect CRM isn't loading or repeatedly erroring for multiple users Prospect Sites (CMS) aren't loading or repeatedly erroring for multiple users Multiple orders aren't being pushed to your Cloud Inventory or ERP System Other application usage issue or question
Incident Details (please provide as much detail as possible) *